ADR Digital Evolution: Mediation and Conciliation in the Digital Age
Mediation is no longer just a physical table: it is a digital platform, a data flow, a modern governance that integrates ODR, artificial intelligence and conscious marketing.
The course "ADR Digital Evolution – Mediation and Conciliation in the Digital Age (ADREV)" is designed for mediation bodies, mediators, and lawyers who want to govern—and not suffer—the digital transformation of consensual justice.
Who is the ADREV course aimed at?
The program is aimed at:
- Managers of ADR bodies who must integrate ODR platforms, electronic signatures, online payment systems, and digital flows in line with national and European regulations.
- Mediators and lawyers who want to effectively manage remote sessions, digital disputes, online complaints, and cross-border procedures.
- Administrative staff and digital consultants who support organizations with marketing, communications, and technology compliance.
Objectives: From traditional mediation to digital ADR
Con ADREV si sviluppano competenze operative per:
- Progettare e gestire procedure di mediazione digitale e ODR, dalla scelta degli strumenti (piattaforme, videoconferenza, firme) fino alle best practice di conduzione online.
- Integrare l'IA nella pratica della mediazione, per analisi documentale, preparazione delle sessioni, gestione dei flussi e supporto alla decisione, nel rispetto dei limiti etici e regolatori fissati dalla nuova legge europea sull'IA.
- Costruire una presenza digitale forte dell'organismo ADR, attraverso SEO, content marketing e gestione mirata della reputazione online.
"ADR Digital Evolution (ADREV)" course modules
| Modulo | Focus tematico | Destinatari principali |
|---|---|---|
| Mediazione Digitale e ODR | Procedimenti di mediazione online, mediazione telematica, ODR per e‑commerce e piattaforme digitali, DSA e nuove regole sui reclami da piattaforma. | Organismi ADR, mediatori, avvocati che gestiscono controversie di consumo e online. |
| Intelligenza Artificiale, Etica e Governance | Uso non decisionale dell'IA nei sistemi ADR, rischi e opportunità, AI Act e normativa nazionale, principi etici e modelli di governance interna degli organismi. | Direzioni di organismi, responsabili compliance/IT, mediatori interessati a strumenti IA. |
| Marketing, SEO e Web Reputation per Organismi ADR | Strategie SEO, architettura del sito, pagine verticali, content marketing, SEO locale, schede Google, gestione recensioni e misurazione delle conversioni. | Responsabili di organismo, referenti comunicazione, consulenti marketing, mediatori interessati all'acquisizione di casi. |
How to participate in the "ADR Digital Evolution (ADREV)" course
The course is delivered by Concordia et Ius, a civil, commercial, and consumer mediation body with national operations and ODR services within the EU.
Classes are held online in synchronous and/or blended mode, with participation possible from all over Italy and abroad, thanks to the digital infrastructure already used for telematic mediation.
- fill out the contact form in the Courses section of the website
- or send an email to the Concordia et Ius Training Office indicating "ADREV Course Registration – ADREV Code, ID 2675"
- Alternatively, call the numbers listed on the "Mediator Training Courses" page for personalized assistance.
Why choose Concordia et Ius for your "Digital ADR Evolution"
Concordia et Ius combines experience in civil and consumer mediation, national and European recognition, and an advanced platform for Online Dispute Resolution (ODR), making the path to digital ADR a reality.
The ADREV course was developed "from within" a multi-accredited organization, with teachers and professionals who apply telematic mediation, ODR, digital governance, and communication strategies in real-world work every day.
