ADR Regulations on Consumer Affairs

The Conciliation Body Concordia et Ius srl, whose Consumer Regulations govern it, is accredited by the relevant Authorities, in compliance with the provisions of the Consumer Code, pursuant to Article 7 of Law No. 229 of 29 July 2003 (Legislative Decree No. 206 of 6 September 2005).

Civil and commercial mediators, already in possession of the training requirements set forth in Legislative Decree 28/2010 and subsequent amendments and additions, also satisfy those set forth in the Regulations and Resolutions that follow, and are therefore authorized to manage conciliation proceedings in the matters under the jurisdiction of the respective Authorities, pursuant to Legislative Decree no. 130 of 2015 and subsequent amendments and additions and Annex A to Resolution 209/2016/E/com as integrated and amended by Resolution 383/2016/E/com, Resolution 355/2018/R/com and Resolution 301/2021/E/com (ARERA Integrated Conciliation Text, art. 6.2, letter c) and Annex A to AGCOM Resolution no. 203/18/CONS as amended by Resolution no. 390/21/CONS and resolution no. 358/22/CONS 15: AGCOM Regulation) and Annex “A” to resolution no. 236/2022 of 1 December 2022 and Resolution no. 21/2023 Conclusion of the procedure initiated with resolution no. 236/2022.

The relevant legislation regarding consumption is as follows:

• Legislative Decree 6 September 2005, n. 206 - Consumer Code - (arts. 141-141-decies)
• Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
• Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR for Consumers)
• Legislative Decree 6 August 2015, n. 130
• Memorandums of Understanding for Joint Conciliations
• Regulation on dispute resolution procedures between users and electronic communications operators (Annex A to AGCOM Resolution No. 203/18/CONS as amended by Resolution No. 390/21/CONS and lastly amended by Resolution No. 358/22/CONS 15: AGCOM Regulation)
• Annex A to Resolution 209/2016/E/com as integrated and amended by Resolution 383/2016/E/com, Resolution 355/2018/R/com and Resolution 301/2021/E/com (ARERA Integrated Conciliation Text, art. 6.2, letter c)
• Annex "A" to Resolution No. 236/2022 of December 1, 2022 and Resolution No. 21/2023
• Conclusion of the procedure initiated with resolution no. 236/2022. Approval of the "Regulations, in initial implementation, of the methods for the non-judicial resolution of disputes between economic operators managing transport networks, infrastructures, and services and users or consumers, pursuant to Article 10 of Law no. 118 of 5 August 2022" by ART.
• Legislative Decree 10.10.2022 No. 149
• Decree of the Ministry of Justice 24.10.2023 n. 150