Reducing conflict resolution times is one of the main reasons for choosing mediation. Concordia et Ius, accredited by the Ministry of Justice, specializes in managing civil, commercial, and consumer mediation. At our Palermo office, you can initiate ADR procedures quickly, benefiting from the experience of accredited and continuously trained professional mediators. Get professional assistance for all mediation procedures thanks to the Concordia et Ius team: from the preliminary investigation phase to reaching an agreement, we guarantee transparency, neutrality, and maximum expertise. Our organization simplifies the filing of mediation applications: you can submit your application online or at our Palermo office, receiving immediate assistance to begin the process as quickly as possible.

The parties maintain direct control of the process from start to finish. However, the mediation process is characterized by the absence of formal rules, which would undermine the very nature of the process. This freedom of management strengthens the effectiveness of mediation, because the parties retain control not only over every decision, but also over the timing and method of implementation. In this way, the process is tailored to the participants' actual needs, promoting accountability and the creation of agreements that truly reflect the participants' wishes. The result is a flexible and truly shared solution, fostered by the informal environment and the expert guidance of accredited mediators from the Concordia et Ius Conciliation Body.

The costs of a conciliation procedure are fixed and, with regard to mandatory matters, predetermined by law.

It is one of the greatest values of conciliation. During mediation, the parties have the opportunity to meet to address and discuss the issues in the dispute. Mediation is a process aimed at determining whether there are elements necessary to construct and reach a solution that satisfies the parties involved in a dispute, conflict, and/or dispute through techniques of dialogue, discussion, and the restoration of amicable relations, completely unrelated to legal doctrine.

Attempting conciliation does not imply a prior renunciation of legal action, which can be pursued freely if an agreement is not reached. This means that legal action is not necessarily required. The judgment often decrees the resolution of the specific dispute, but does not mean the conflict is resolved; mediation, on the other hand, resolves the conflict by restoring an amicable relationship.

Each individual mediation process will be conducted based on the parties' specific needs and will be tailored to the specific case. The informal nature of the mediation process allows the parties to feel free to participate in the meetings as they see fit, allowing the mediator to perform their role without any procedural constraints. This informality does not deprive the parties of the necessary guarantees of fair balance between the positions of all parties involved, who, starting from the introductory moment, can present all their facts and take a position on those presented by others. The informality of mediation therefore allows the parties to feel welcomed and free to manage their time, participation methods, and communication in a calm and authentic manner. This flexibility fosters truly tailored solutions, strengthening the sense of fairness and final satisfaction. At every stage, Concordia et Ius guarantees compliance with best practices and the assistance of a qualified mediator, ensuring that the process remains balanced, transparent, and focused on the parties' specific needs, without ever neglecting the necessary guarantees of impartiality and protection of everyone's rights.

The mediator also acts as a guarantor of confidentiality. Everything discussed and decided (or not decided) during mediation remains confidential and secret to the outside world. Confidentiality in mediation is guaranteed not only by the mediator, but by all parties involved, as required by Articles 9 and 10 of Legislative Decree 28/2010: this means that the information provided cannot be used or disclosed in a subsequent proceeding without the interested party's consent. This creates a safe space where the parties can engage in peaceful and transparent discussions, knowing that every statement remains protected, thus facilitating more authentic and constructive negotiations. Confidentiality continues even after the conclusion of the procedure, ensuring privacy and strengthening trust throughout the mediation process.