How Consumer Mediation concludes

1. The ADR procedure ends in each of the following cases:

to. in the event that the invited Party does not agree to participate in the procedure;

b. after 15 days of contact with the invited Party without the acceptance being received by the Secretariat;

c. when a Party decides to abandon the procedure;

d. when the term referred to in art. 5 paragraph 9 of this Regulation, eventually extended;

And. when an agreement is reached between the Parties;

f. when the solution proposals drawn up by the Conciliator are sent to the Parties.

2. Any conciliatory agreement reached by the Parties following the facilitating action of the Mediator or through the implementation of a proposal for a conciliatory solution formulated by the Mediator, bearing the signature of the Parties, has the value of a contract.

3. At the conclusion of the ADR procedure, the Ombudsman draws up a report acknowledging the outcome of the procedure and deposits it in the Secretariat, which will send a copy to the Parties and attach it to the procedure documents.

4. The minutes drawn up by the Mediator must not contain any reference to declarations by the Parties, unless upon their mutual request.

5. The Parties may express their opinions and evaluations regarding the procedure by filling in and sending by ordinary post or e-mail the appropriate form made available to each

Part at the end of the procedure and in any case downloadable at any time from the website of the Concordia et Ius srl conciliation body

6. All tax charges deriving from the agreement reached are the responsibility of the Parties.