How does consumer mediation end?

1. The ADR procedure ends in each of the following cases:

a. in the event that the invited Party does not agree to participate in the procedure;

b. 15 days have passed since contact with the invited Party without acceptance having reached the Secretariat;

c. when a Party decides to abandon the procedure;

d. when the deadline referred to in Article 5, paragraph 9 of this Regulation has elapsed, and may be extended;

e. when an agreement is reached between the Parties;

f. when the solution proposals drawn up by the Conciliator are sent to the Parties.

2. Any conciliation agreement reached by the Parties following the facilitation of the Mediator or through the acceptance of a conciliation solution proposal formulated by the Mediator, bearing the signature of the Parties, has the value of a contract.

3. At the conclusion of the ADR procedure, the Mediator draws up a report recording the outcome of the procedure and files it with the Secretariat, which will send a copy to the Parties and attach it to the procedural documents.

4. The minutes drawn up by the Mediator shall not contain any reference to statements by the Parties, unless they jointly request them.

5. The Parties may express their opinions and evaluations regarding the procedure by completing and sending by ordinary mail or by e-mail the specific form made available to each

It starts at the end of the procedure and can be downloaded at any time from the website of the Conciliation Body Concordia et Ius srl

6. All tax burdens arising from the agreement reached shall be borne by the Parties.