1. The ADR procedure starts with the filing of an application with the Concordia et Ius srl Conciliation Body and the payment of the procedure fees, to the extent indicated in the Mediation Fees.2. The Secretariat notifies the respondent Party, as soon as possible, of the filing of the application to initiate the ADR procedure with suitable means to demonstrate receipt, inviting it to respond within 15 days of receipt of such communication.3 . If the other Party agrees to Participate, it sends its application and pays the fees set out in these Regulations; then, a Mediator is identified and the procedure begins.4. Communications to the Parties may also take place through telematic tools.5. The application to initiate the ADR procedure may be rejected by the Concordia et Ius srl conciliation body for one of the following reasons: a) the consumer has not attempted to contact the professional concerned to discuss his complaint nor has he tried, as a first step, to resolve the matter directly with the professional;b) the dispute is futile or reckless;c) the dispute is being examined or has already been examined by another Conciliation Body or by a judicial body;d) the value of the dispute is lower or higher than a pre-established monetary threshold at a level such as not to significantly harm the consumer's access to the handling of complaints;e) the consumer has not submitted the application to the Concordia et Ius srl ADR conciliation body within a limit of pre-established time, which must not be less than one year from the date on which the Consumer presented the complaint to the professional; f) the treatment of this type of dispute would risk significantly harming the effective functioning of the Concordia et Ius Conciliation Body srl