Complete and sign the application for mediation in consumer matters

1. If you intend to start a Consumer Mediation, submit a fully completed application to provide all the information needed to identify the parties and the terms of the dispute.

Send it to the Organization, attaching a copy of the payment of the start-up costs, according to the Table of Indemnities and the ADR Mediation Regulations in Consumer Matters, to the current account in the name of "Organismo di Conciliazione Concordia et Ius srl" at IBAN IT 66 V 03069 04630 100000060800 in one of the following ways:

• via certified email to concordiaetius@mypec.eu
• by email to info@concordiaetius.it
• by fax to 091.772.5972
• by registered mail with return receipt to the address of the Conciliation Body Concordia et Ius srl, in via G. Sciuti, n. 164, 90144 - Palermo
• By submitting the mediation application to the Organization's registered office or one of its accredited offices, you can arrange for the payment of the setup fee via POS terminal or in cash if you have not already done so via bank transfer.

2. The Secretariat will inform the Sent Party that the request to initiate the ADR procedure has been received and the name of the appointed Mediator, inviting the Sent Party to respond within 15 days of receiving such communication.

3. If the Invited Party agrees to participate, it sends its acceptance, simultaneously pays the fees set out in the Consumer Mediation Fee Tables and the procedure begins.

4. ADR procedures are conducted entirely electronically and in a simplified manner, through non-simultaneous exchange of communications between the Parties and the appointed Conciliator, using remote communication tools, in compliance with the rules on the processing of personal data and confidentiality.

5. The request to initiate the ADR procedure may be rejected by the Conciliation Body Concordia et Ius srl for one of the following reasons:

a) The consumer has not attempted to contact the professional concerned to discuss his complaint or sought, as a first step, to resolve the matter directly with the professionalb) The dispute is frivolous or vexatiousc) The dispute is being examined or has already been examined by another Conciliation Body or by a judicial bodyd) The value of the dispute is lower or higher than a pre-established monetary threshold at a level that does not significantly impair the consumer's access to complaint handlinge) The consumer has not submitted the application to the Concordia et Ius srl ADR Conciliation Body within a pre-established time limit, which must not be less than one year from the date on which the consumer submitted the complaint to the professionalf) The handling of this type of dispute would risk significantly impairing the effective functioning of the Concordia et Ius srl Conciliation Body