Adhering to mediation in matters of consumption is very simple, just follow these small steps:

Fill out and sign the application form for mediation

Send it to the Body, attaching a copy of the payment of the start-up expenses, according to the Mediation Indemnity Table, to the current account held by “Organismo di Conciliazione Concordia et Ius srl” at IBAN IT 56 U 03069 04601 100000006777 in one of the following ways :

by PEC to the address concordiaetius@mypec.eu by mail to the address info@concordiaetius.ita by fax to 091.772.5972 by registered mail with return receipt to the address of the Conciliation Body Concordia et Ius srl, in via G. Sciuti, n. 164, 90144 - Palermoby depositing the application form for mediation at the registered office of the Organization or at one of the accredited offices, and paying the start-up costs via POS or in cash if you have not already done so by bank transfer

The first Mediation meeting is an information session, lasting one hour, which normally takes place within 30 days of filing the application, at the end of which the parties must inform the Mediator of their willingness to continue the mediation or conclude the attempt.

If the parties decide to continue, the Mediation begins with the scheduling of one or more successive meetings of different lengths agreed in accordance with the needs and availability of the participants.

In consumer mediation it is not necessary for the parties to be assisted by a lawyer and they can participate on their own.