Within each Mediation procedure, the Secretariat represents the first face of the Organization and the constant point of reference for the Parties, Lawyers and Mediators. In Concordia et Ius, this function is not limited to administrative management, but becomes a true garrison of quality, efficiency and listening, capable of guiding and accompanying each interlocutor throughout the entire Mediation process.

Behind every effective mediation is an attentive, dynamic, and available secretariat. At Concordia et Ius, it's not just an office that organizes procedures, but the beating heart of the Organization, capable of making every process clear, simple, and reliable.

A concrete indicator of service quality

The overall quality of a Mediation Organization is measured not only by the competence of its mediators, but also by the professionalism of its secretariat. For many professionals, the care, precision, and availability of its secretarial staff are the primary criteria when choosing between different organizations. At Concordia et Ius, each procedure is handled with personalized attention, ensuring consistent timelines, clear communication, and ongoing support, even during the most delicate phases of the process.

Why Many Lawyers Choose Us

For many law firms, the quality of their secretariat is the decisive factor in choosing a mediation body. At Concordia et Ius, this means:

• Quick and accurate answers on costs, fees, and compliance.
• Complete files, carefully drafted minutes, and always tracked communications.
• Timely organizational support for in-person, online, and hybrid mediation sessions.

This approach allows lawyers to work with peace of mind, knowing they can count on a structure that respects deadlines, procedures, and commitments.

Technical skills and interpersonal skills

The secretaries and staff of the Organization are trained to combine regulatory, procedural, and organizational expertise with strong communication and interpersonal skills. This allows them to provide timely, comprehensive, and problem-solving responses, always maintaining a courteous and professional tone. For Concordia et Ius, the relationship with the Parties and with the Professionals is an integral part of the quality of service: every question is answered, every request finds knowledgeable and available interlocutors.

A strategic role to support Mediators

The Secretariat constantly supports the Mediators' activities, taking care of every technical and organizational detail:

• preparation and verification of documentation;
• timely convening of the parties;
• session coordination and logistics management;
• assistance in drafting minutes and final procedures.

This behind-the-scenes work allows mediators to focus on listening and negotiating, thus ensuring greater effectiveness and fluidity in the mediation process.

Efficiency, empathy and trust

Every contact with the Concordia et Ius Secretariat is characterized by courtesy, clarity, and reliability. The goal is to simplify what often seems complex, inspiring trust and transparency from the very first approach. A responded email, a politely answered phone call, a file handled with care: these are small signs that generate significant reputational value and strengthen the perception of our organization's professionalism.

A Secretariat model as a guarantee of quality

For Concordia et Ius, the Secretariat is a strategic and qualifying structure, built on:

• continuous staff training;
• high internal standards of accuracy and timeliness;
• attention to the relationship with Lawyers, Mediators and Users;
• constant monitoring of the quality of the service provided.

This model allows the Organization to ensure an effective, orderly mediation experience consistent with the principles of professionalism, impartiality, and innovation on which Concordia et Ius's mission is founded. Those who work in our Secretariat understand the complexity of ADR procedures, but they also know that behind every file are real people, concrete needs, and deadlines to be met. For this reason, we pay attention to every detail, enhance collaboration with lawyers and mediators, and guarantee a truly efficient and humane mediation service.

Choosing Concordia et Ius means relying on an organization that places the quality of the relationship at the heart of its work. Because valuable mediation also—and above all—is born from a Secretariat capable of listening, simplifying, and expertly guiding every step.

A team that knows the procedures… and the people

Our Secretariat combines technical expertise in ADR and mediation regulations with strong interpersonal skills, essential for welcoming and supporting parties in often delicate situations. Those who contact us receive more than just a referral to the website, but a personal dialogue, geared towards practical problem-solving, while fully respecting roles and confidentiality.

Behind every case lie stories, conflicts, and expectations: the Secretariat team manages the organizational and documentation aspects so that mediators and parties can focus on the substance of the dialogue and negotiation.