Course Recipients

The Training Course for Decision-Makers, organized by the Conciliation Body Concordia et Ius srl, is aimed at professionals who wish to acquire the skills necessary to operate as qualified Decision-Makers in the online dispute resolution (ODS) procedures provided for by Article 21 of the Digital Services Act (EU Regulation 2022/2065). The course is intended for: Legal professionals, mediators, and legal advisors interested in specializing in digital dispute management.

Technology or regulatory experts who want to learn more about European regulations and impartial decision-making techniques.

Course objectives

The course aims to:

Provide specialized training on European and national principles and regulations applicable to ODS procedures.

Prepare participants to handle disputes between users and online platform providers impartially, efficiently, and in a DSA-compliant manner.

Ensure the acquisition of the skills necessary to evaluate complex cases and make reasoned and transparent decisions.

Course duration and modalities

The course has a total duration of 50 hours, divided into:

Theoretical modules (75% of total hours): To be carried out synchronously via audiovisual connection or in person.

Practical modules (25% of total hours): To be carried out exclusively in person, with practical case simulations and role-playing.

Lessons will be held in small groups (maximum 40 participants) to ensure direct interaction with the teachers.

Course Program

The theoretical and practical modules will include the following topics:

European and National Regulations:

• The Digital Services Act (EU Regulation 2022/2065): general principles, obligations of online platform providers, and the role of certified bodies.
• National legislation on extrajudicial dispute resolution.

Online Dispute Management:

• ODS Procedure: requirements, timeframes, and operating methods.
• Criteria for the admissibility of disputes.

Decision-Making Techniques:

• Drafting reasoned and transparent decisions.
• Analysis of digital evidence and impartial case assessment.

Protection of Digital Rights:

• Online user protection, fundamental rights, and balancing of interests.
• Privacy and processing of personal data in ODS procedures.

Practical Simulations:

• Exercises on real or simulated cases relating to digital disputes.
• Role-playing to gain practical skills in dispute management.

Qualifying Certificate

At the end of the course, participants who have attended at least 90% of the scheduled hours and passed the final exam will receive a Certificate of Training for Decision-Makers pursuant to Article 21 of the DSA. The certificate qualifies participants to work as qualified Decision-Makers at certified bodies for the management of ODS procedures.

Registration fee

The course registration fee is €600.00 (VAT exempt). The fee includes:

• Digital teaching materials.
• Access to the online platform for synchronous lessons.
• Participation in practical exercises in person.

Registration Procedure

To enroll in the course:

1. Fill out the form available on our website.
2. Pay the registration fee via bank transfer.
3. Send a copy of your payment receipt to the certified email address: concordiaetius@mypec.eu.

Registration closes 15 days before the course begins. Cancellations must be communicated by this deadline; after this deadline, the fee will not be refunded.

Calendar

Course dates will be communicated upon registration. Classes will be held at our office and/or via a dedicated online platform.