MEDIATION BODY ENROLLED IN N. 809 OF THE REGISTER OF CONCILIATION BODIES AND IN N. 427 OF THE LIST OF TRAINING INSTITUTIONS ACCREDITED BY THE MINISTRY OF JUSTICE
MEDIATION BODY ENROLLED IN N. 809 OF THE REGISTER OF CONCILIATION BODIES AND IN N. 427 OF THE LIST OF TRAINING INSTITUTIONS ACCREDITED BY THE MINISTRY OF JUSTICE
There is another world in Mediation
Intercultural mediation
The Intercultural Mediator carries out mediation activities between immigrant citizens and local society, promoting, supporting and accompanying both parties:
- in the removal of cultural and linguistic barriers; in the promotion of a welcoming culture and socio-economic integration on the territory; in the knowledge and practice of the rights and duties in force in Italy, in particular in the access and use of public and private services.
The intercultural mediator collaborates with public and private bodies and institutions in the process of adapting the services offered to immigrant users and operates in all situations of communication and/or understanding difficulties between people of different cultures, in order to dispel misunderstandings or the potential conflicts due to a different system of cultural codes and values.
The intercultural mediator knows the linguistic and cultural codes of the migrant population of reference.
- The intercultural mediator and his fields of actionHealth sectorSocio-educational - cultural sectorSecurity sectorPublic administration sectorEnterprise and self-entrepreneurship sector
Characteristics
Intercultural mediation must be
- Creator
In the sense that one of its aims is to arouse new ties between people or groups, which did not exist before, ties from which both parties involved benefit.
- Renewer
It is to the extent that it makes it possible to improve the already existing ties between the Parties to the mediation, ties that had deteriorated or loosened before the conflict.
- preventive
It is in the sense that it anticipates and foresees the gestating conflict between people or groups. Knowing where the conflict will arise is very important for a good Mediator.
- curative
Mediation is whenever a Mediator comes into play when the conflict already exists and who assists and helps people and groups to find solutions, to choose ways out of the conflict.
What does he do
The tasks of the intercultural mediator consist of the following activities:
Analysis of the needs and resources of the beneficiary of Mediation Collection of information about the nature of the needs Elaboration of paths and intervention programs for access to the system of services Orientation of the immigrant user/service relationship Provision of training/information interventions on territorial services and related procedures and regulations Assistance to coding of the expressed demandProvision of training/information interventions to support social integrationUnderstanding and interpreting the language and meanings of communication in a foreign languageListening and entering into communication with the otherIdentifying and distinguishing any discomforts also due to the lived dimension and the scarce linguistic proficiency Decoding and transmitting verbal and non-verbal communication codes to the Parties involved in the communication process Providing elements of understanding the communication and relationship methods of different cultures Identifying the obstacles that prevent an effective communication relationship Interpreting the needs and requirements of the Parties Recognizing the cultural, personal and professional characteristics of the 'immigrant as resources to be exploited in the different contexts of referenceTransfer to the Parties cognitive elements of the historical, cultural and social reality of Italy and Europe to the immigrant and to the Italian person that of the immigrantExplain models and rules of public utility services and individualsMake immigrants aware of their rights and duties with respect to the social context of referenceTransmit to the service operator elements of knowledge of the culture of which the immigrant is a bearerTranslate the individual's own needs and resources into intervention programs
