ADR legislation on consumption

The Conciliation Body Concordia et Ius srl, whose regulation on consumer matters disciplines it, is carrying out the accreditation procedures with the relevant Authorities, in compliance with the dictates of the Consumer Code, pursuant to article 7 of the law of 29 July 2003, no. 229 (Legislative Decree 6 September 2005, n. 206)

Civil and commercial mediators, already in possession of the training requirements set forth in Legislative Decree 28/2010 and by DM 180/2010 and subsequent amendments. mm. and ii., also satisfy those envisaged by the Regulations and by the Resolutions that follow and are therefore authorized to manage the conciliation proceedings in matters falling within the competence of the respective Authorities, pursuant to Legislative Decree no. 130 of 2015 and subsequent amendments and additions and Annex A to resolution 209/2016/E/com as supplemented and amended by resolution 383/2016/E/com, resolution 355/2018/R/com and resolution 301/ 2021/E/com (Integrated Text of ARERA Conciliation, art. 6.2, letter c) and Annex A to AGCOM resolution no. 203/18/CONS as amended by resolution no. 390/21/CONS and by resolution no. 358/22/CONS 15: AGCOM Regulation) and Annex "A" to resolution no. 236/2022 of 1 December 2022 and by Resolution no. 21/2023 Conclusion of the proceeding initiated with resolution no. 236/2022.

The reference legislation on consumption is as follows:

Consumer Code (articles 141-141-decies) Legislative Decree 6 August 2015, n. 130 Directive 2013/11/EU Regulation (EU) n. 524/2013 Memoranda of understanding for joint settlements Regulation on dispute resolution procedures between users and electronic communications operators (Annex A to AGCOM resolution no. 203/18/CONS as amended by resolution no. 390/21/CONS and most recently amended with resolution no. 358/22/CONS 15: AGCOM Regulation) Annex A to resolution 209/2016/E/com as supplemented and amended by resolution 383/2016/E/com, by resolution 355/2018/R/com and from resolution 301/2021/E/com (Integrated Text of ARERA Conciliation, art. 6.2, letter c) Annex "A" to resolution no. 236/2022 of 1 December 2022 and by Resolution no. 21/2023

Conclusion of the proceeding initiated with resolution no. 236/2022. Approval of the "Discipline, in initial implementation, of the methods for the non-judicial settlement of disputes between economic operators who manage transport networks, infrastructures and services and users or consumers, pursuant to article 10 of law 5 August 2022, n. . 118” of ART.