Transparency obligations of ADR bodies

Art. 18 of Decree no. 150 of 24.10.2023 of the Ministry of Justice

The ADR Body makes accessible to the public, through publication on its website:

a) identification data and order number;

b) contact methods, postal and email address;

c) its inclusion in the list provided for by article 141-decies of the Consumer Code;

d) the appointed Mediators, the criteria followed for the assignment of the assignment and its duration, and the criteria followed for the designation of the Mediator;

e) the Rules of Procedure;

f) the indemnities provided for by article 33;

g) the Code of Ethics;

h) any relevant value limit;

i) the reasons for which it may refuse to deal with a particular dispute

l) any activities that the parties are required to comply with before starting the mediation procedure, including the attempt to resolve the dispute through direct negotiation with the professional;

m) information relating to the functioning of the ADR procedure and the submission of the application, even in ways other than electronic, and the documentation to be produced in support of the same;

n) the possibility or not for the parties to withdraw from the procedure;

o) the average duration of the procedure;

p) the legal effect of the outcome of the procedure;

q) the enforceability of the decisions of the ADR Bodies;

r) possible membership in cross-border networks of ADR entities;

s) the list of ADR Bodies drawn up and published by the European Commission via redirection link to the relevant website, for the obligations referred to in Article 141-sexies, paragraph 6, Consumer Code;

t) the annual activity report drawn up in accordance with article 141-quater, paragraph 2, of the Consumer Code.

The information referred to in paragraph 1, letters from b) to r), is provided with systems that make it possible to download or, at the headquarters of the Body and at the request of the Party, on a durable medium and with any other method suitable to ensure free access to the aforementioned information in a transparent and fair manner.